We want you to be comfortable when you order from our site. If you wish, you may order offline—by mail—so you don't have to supply your credit card data on the site.
To order by Mail:
Our site meets the mandatory Payment Card Industry (PCI) Compliance, which is in place to protect customers' private information for orders both online and in office. When you place an order online through our site, your credit card information is not placed on the site, nor is it stored. Rather, when you are ready to commit to your order (i.e., submit payment), you'll be taken offline to our secure PCI Compliance processing gateway, Authorized Net, where your credit card information will be verified and authorized in the amount of the ordered placed.
To meet mandatory PCI Compliance in our office, we will no longer take phone orders so as to not be in direct contact with our customers' credit card information. Because PoleCoverings.com meets PCI Compliance, you can rest assured that your personal data is protected when making an online order with us. We encourage you to protect your credit card information by placing your order online and not by phone or fax. We apologize in advance if this causes any inconvenience, but we feel your personal data is best protected when you are in control of that information and not us. We look forward to your online order.
If you have any questions about the product before placing your order, please feel free to contact us at 877-378-0065 between 8:30 a.m. to 3:00 p.m., Pacific time, Monday and 8:00 a.m. to 9:30 a.m., Tuesday - Friday and we'll be happy to answer any questions you might have.
We want you to have a great experience when you purchase products from us. If you receive a damaged or defective product, please email us at firstname.lastname@example.org with a description of the problem. We will work out the details so they are satisfactory to you.
Previous revisions 10/20/08, 05/31/10, & 11/11/10. This Ordering Offline notice took effect as of 03/10/18.
For you custom builders and/or architects that's looking for custom made Architectural/Tuscan Style Columns for your project whether it's a custom home, mall, commercial building, etc., then contact us through our Contact Form found under Customer Support Center above so we can work on getting you a custom quote!